This Refund and Cancellation Policy explains the terms under which you may cancel an order or request a refund for products or services purchased through the Platform.

1. Multi-Vendor Marketplace

The Platform operates as a multi-vendor, direct-to-consumer marketplace where products are supplied directly by independent farmers, sellers, and vendors.

Order cancellations and refunds are subject to the cancellation and refund policy of the respective vendor. Customers are advised to review the applicable vendor’s policy before placing an order.

You may contact us if:

• You have concerns regarding the quality of a product;

• A vendor is not complying with the refund or cancellation terms stated in its policy; or

• You require assistance in communicating with the vendor.

2. Transaction Fees

Fees or charges incurred while processing a transaction are non-refundable, unless otherwise required by applicable law.

3. Damaged or Defective Products

If you receive a damaged or defective product, you must report the issue directly to the relevant vendor within one day of delivery.

The vendor may request photographs, videos, packaging details, or other supporting evidence to assess the claim and determine the appropriate resolution.

4. Refund Processing

Any refund approved by a vendor will be processed in accordance with the vendor’s refund policy and through the payment method used for the original transaction.

The time required for the refunded amount to appear may depend on the payment provider or financial institution.

5. Contact Us

For assistance with cancellations, refunds, damaged or defective products, or quality-related concerns, please contact our customer service team with your order details and relevant supporting information.